• Is it possible to return an order? If so, what is the process?

If for any reason you are not satisfied with your product, we accept returns and offer full refunds for all qualified items, except customized items, within 15 days from your receipt of delivery.

Items must be returned unworn, unwashed, undamaged and unused. Read more about returns in our Terms and Conditions.

• Why don’t you accept the return of products that were pre-ordered or customized?

Products available for pre-order are special items due to their personalized design and unique manufacturing process. As they are made to order, they are different from other products.

• I want to return my OWO Skin but I have already used it. Is it possible?

Unfortunately, we can’t accept refunds of an OWO Skin once it’s been used.

• Can I get a refund?

For cancellation and refund, please check our Conditions générales and reach out to us using our contact form.

If for any reason you are not satisfied with your product, we accept returns and offer full refunds for all qualified items, except customized items, within 15 days from your receipt of delivery.

Items must be returned unworn, unwashed, undamaged and unused. Read more about returns in our Terms and Conditions.