• ¿Es posible modificar el pedido que acabo de hacer?

We always strive to offer the best shopping experience. If you encounter any difficulties, please contact our Customer Support team by email support@owogame.com within 24 hours of your purchase.

• He elegido la talla equivocada. ¿Puedo cambiarla?

To make sure you choose the right size, make sure to measure yourself correctly (follow the instructions in this video). Contact us at support@owogame.com. if you have any questions. You can change the size before the manufacturing process starts.

• Can I change my address?

Sure. Contact us at support@owogame.com and provide us your updated address. You can change the address before the shipping process starts.

• Can I change my phone number or contact information?

Sure. Contact us at order@owogame.com and provide us your updated information.

• I can’t find my preferred language or currency.

El sitio web está disponible en 2 idiomas: español e inglés. Puedes cambiar tu selección pinchando en la esquina superior derecha de la pantalla.

Todos los precios están en Euros (€). De todos modos, es posible que el sitio web detecte automáticamente el país en el que te encuentras y muestre la moneda local. Los pagos se harán en Euros.

• ¿Qué debo hacer si necesito ayuda para hacer mi pedido?

Contact our Customer Service by email support@owogame.com, and we will be pleased to help you.

• I just finished placing my order but have yet not received the summary of my purchase.

It may take a few minutes for your order summary to be sent after the order is finalized. We recommend you check the “Spam” folder in your email account.

Si no recibes un correo electrónico, ponte en contacto con nuestro equipo de Atención al Cliente para que se pueda encontrar una solución inmediata al problema.

• When will I receive my digital copy of the game?

The digital copy of the game will be included inside the box of the OWO Kit. This applies to the OWO Assassin’s Creed Mirage Edition and The Crew Motorfest Edition. 

• ¿Quién paga los aranceles, si los hay?

No tenemos ningún control sobre los impuestos o aranceles que puedan recaer sobre su pedido. Los derechos de aduana o de importación se cobran una vez que el paquete llega al país de destino. Estos cargos deben ser pagados por el receptor del paquete.

• Can I buy a spare OWO Skin?

This option is only available to users of the OWO Development Kit. We do not sell OWO Skins separately. 

• I want to buy an OWO Development Kit. Can I purchase it directly from the website?

To acquire an OWO Development Kit, you need to fill out our contact form in our website: https://owogame.com/owo-for-developers/

Please note that applying for the devkit on this form does not ensure the purchase, as all applications must first be approved by OWO.