1. Device doesn’t connect to app
2. OWO Device doesn’t appear when scanning devices

1.- Device doesn’t connect to app

If your device doesn’t show up during the scanning process, consider the following steps:

On PC:

• Make sure the Bluetooth is connected and enabled.
• You must link the device using My OWO app, not from the computer’s settings.
• On PC, the PIN is not necessary since the app manages it automatically.

On Android:

• Make sure your Android device has both location and Bluetooth enabled before commencing the scan.
• You must link the device using My OWO app, not from the smartphone’s settings.
• When linking the OWO Device for the first time, you must copy the PIN provided in My OWO and follow your smartphone’s OS instructions to pair the device using the PIN.

Additionally, we recommend checking our Discord for extra resources related to technical issues. You can also find helpful tutorials on our YouTube channel.

If these suggestions don’t solve the problem, get in touch with us using our contact form.

2.- Device doesn’t appear when scanning devices

If your device doesn’t appear when scanning devices, maybe this information can help you solve the problem: 

On Android:

• Make sure your Android device has both location and Bluetooth enabled before commencing the scan.
• You must link the device using My OWO app, not from the smartphone’s settings.
• When linking the OWO Device for the first time, you must copy the PIN provided in My OWO and follow your smartphone’s OS instructions to pair the device using the PIN.

On PC:

• Make sure the Bluetooth is connected and enabled.
• You must link the device using My OWO app, not from the computer’s settings.
• On PC, the PIN is not necessary since the app manages it automatically.

Additionally, we recommend checking our Discord for extra resources related to technical issues. You can also find helpful tutorials on our YouTube channel.

If these suggestions don’t solve the problem, get in touch with us using our contact form.